Frequently Asked Questions
Last updated: September 8, 2026
What is RateProof?
An informational document-review tool for truck drivers and owner-operators. It surfaces technical review signals about load documents so you can take a closer look before accepting work.
How many free document scans do I get?
Each RateProof/Firebase account receives 3 complimentary document scans total for the lifetime of the account. They are not a recurring monthly allowance.
What is the Premium document-scan limit?
Premium includes 25 document scans per calendar month.
How many Contract Analyzer analyses are included?
Free accounts receive 1 Contract Analyzer analysis per calendar month. Premium accounts receive 3 per calendar month.
Does RateProof determine fraud?
No. RateProof does not determine fraud or wrongdoing. It presents informational technical observations. A signal is a reason to review and independently verify, not proof.
Does RateProof certify document authenticity or issuer identity?
No. RateProof does not certify that a document is authentic or unaltered and does not verify the identity of the document issuer.
Does Company & Broker Lookup guarantee that a broker or carrier is legitimate?
No. It presents public-record information for your review. Public data can be delayed, incomplete, or incorrect, and the lookup is not a guarantee of identity, authority, trustworthiness, or legitimacy.
What does it mean if RateProof finds no issues?
It means none of the technical signals were triggered — not that the document is genuine or accurate. Absence of evidence is not proof a document is clean. Always confirm amounts and terms with the broker.
Are uploaded documents permanently stored?
Scanner content is temporarily processed to return a result. Raw scanner request content is removed from active job data after terminal processing, temporary Storage uploads are deleted on a best-effort basis, and scheduled cleanup scrubs temporary completed-result content. Operational job metadata and scan-audit records may remain while the account exists. Trips, Evidence Vault records, and Contract Analyzer results that you choose to save remain until you delete the record or your account. See the Privacy Policy.
How do I delete my account?
Open RateProof, go to Profile, and choose Delete Account. The app may require you to reauthenticate before deletion is completed.
Does deleting my account cancel my Apple subscription?
No. Deleting your RateProof account does not cancel your Apple subscription. Subscription billing is managed separately by Apple.
How do I cancel my subscription?
Use your Apple Account subscription settings: Settings → your name → Subscriptions → RateProof → Cancel Subscription. RateProof cannot cancel Apple billing for you. See the Subscription Terms.
How do I contact support?
Email contact@rateproofapp.com or visit the Support page.